CONTACT

Policies

Business’s legal or DBA name: ATU Educational Services, dba ATU Aquatic Therapy Seminars.

Business’s physical address: Oak Ridge, Tennessee, USA

Customer service contact information: Use the contact form above or email to info@atuseminars.com

Refund Policy:

Digital Products

Thank you for choosing our digital products. As these are digital goods, all sales are final, and we do not offer refunds.

Nonrefundable Nature: Due to the nature of digital products, we are unable to accept returns, provide exchanges, or issue refunds. Please ensure that you carefully review your order before completing the purchase.

Contact Us: If you encounter any issues with your digital product or have questions, feel free to contact our support team at the contact link above or at info@atuseminars.com.

Thank you for your understanding.

Fulfillment and Shipping Policy:

Digital Products

Effective Date: 3/1/24

Thank you for choosing ATU Aquatic Therapy Seminars for your digital product needs. Please review our fulfillment and shipping policy below:

Nature of Our Products: All our products are digital and delivered electronically. No physical items will be shipped to you.

Delivery Method: Upon successful completion of your purchase, you will receive an email containing details on how to access and download your digital products. Please ensure that the email address provided during the purchase process is accurate.

Instant Access: Our digital products are designed for instant access, allowing you to enjoy and use them immediately after purchase.

No Shipping Costs: Since our products are digital and delivered electronically, there are no shipping costs associated with your purchase.

Refund Policy: Please refer to our Refund Policy for information regarding returns and refunds for digital products.

Contact Us: If you encounter any issues with accessing or downloading your digital products, or if you have any questions, please contact our support team at info@atuseminars.com or by using the form above.

Thank you for choosing ATU Aquatic Therapy Seminars.

Effective Date: 3/1/24

Thank you for visiting ATU Aquatic Therapy Seminars. Your privacy is important to us, and we are committed to safeguarding your personal information.

Information We Collect: We may collect personal information that you voluntarily provide to us when using our website. This information may include your name, email address, and other contact details.

How We Use Your Information: We may use the information you provide for internal purposes such as order processing, customer support, and improving our services. We do not sell, trade, or otherwise transfer your personal information to external parties.

Internal Use Only: Your personal information is used exclusively for ATU's internal purposes. We do not sell, rent, or disclose your information to third parties for marketing or any other commercial purposes.

Security Measures: We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

Cookies: We may use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but please note that this may affect your ability to access certain features.

Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of these websites before providing any personal information.

Updates to Privacy Policy: We may update our privacy policy from time to time. Any changes will be posted on this page with the updated effective date.

Thank you for trusting ATU Aquatic Therapy Seminars with your personal information.

Terms and Conditions:

Effective Date: 3/1/24

Welcome to ATU Aquatic Therapy Seminars. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully:

Use of the Website:
- You agree to use this website for lawful purposes only.
- You must be at least 13 years old to use our services.
Intellectual Property:
- All content on this website, including text, images, and logos, is the property of ATU Aquatic Therapy Seminars and is protected by copyright laws.
Digital Products:
- All digital products available on this website are subject to our Refund Policy and are for personal use only unless purchased under a facility purchase.
Privacy:
- Your use of this website is also governed by our Privacy Policy. Please review this policy for information on how we collect, use, and safeguard your personal information.
Limitation of Liability:
- ATU Aquatic Therapy Seminars is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of this website.
Changes to Terms:
- We reserve the right to modify these terms at any time. Your continued use of the website after any changes indicates your acceptance of the modified terms.
Termination of Services:
- We reserve the right to terminate or suspend services at our discretion, without notice and for any reason.
Governing Law:
- These terms are governed by the laws of Tennessee. Any legal actions arising out of the use of this website shall be brought in the appropriate state or federal court located within Tennessee.

Complaint Policy
Purpose: To provide a clear process for resolving complaints in a fair, timely, and respectful manner.
Policy:
1. Complaints must be submitted in writing via email to info@atuseminars.com or through the form on
our website.
2. All complaints will be acknowledged within 5 business days.
3. We will investigate the complaint thoroughly and aim to resolve it within 15 business days.
4. If further investigation is required, we will notify the complainant with an updated timeline.
5. Resolutions will be communicated in writing to the complainant.
6. All complaints and resolutions will be documented and retained for 2 years.

Discrimination Policy
Purpose: To affirm ATU Seminars’ commitment to providing an inclusive and respectful environment free from discrimination.
Policy:
1. ATU Seminars prohibits discrimination based on race, color, religion, sex, gender identity, sexual
orientation, national origin, age, disability, or any other protected status.
2. All staff, instructors, and participants are expected to adhere to this policy.
3. Any incidents of discrimination should be reported to info@atuseminars.com immediately.
4. Reports will be promptly investigated, and appropriate action will be taken.
5. Retaliation against individuals who report discrimination is strictly prohibited.

Disclosure Policy
Purpose: To ensure transparency and full disclosure in all activities conducted by ATU Seminars.
Policy:
1. ATU Seminars will disclose any relationships, affiliations, or conflicts of interest that may influence the content or delivery of educational programs.
2. Instructors are required to disclose any financial or non-financial relationships relevant to the material being presented.
3. Participants will be informed of any sponsorship or external funding for a course.
4. All disclosures will be provided in writing at the beginning of each course or on our website.
5. Questions or concerns about disclosures can be directed to info@atuseminars.com

If you have any questions about these terms, please contact us at the form link above or at info@atuseminars.com.

Thank you for using ATU Aquatic Therapy Seminars.